You can pay using credit card, is the more fast, esy and free taxes way to pay. You can also pay using Paypal and doing a trasference if you prefere. We will send your order when the payment will be accepted.
We ship the articles from Barcelona (Spain) in more or less 3 -5 days from the order. This depends on if its a finished article still in stock or if it is an order we have to do from the begining or a special personalized order. In each case we will write you and tell you how long it is going to take. Once shipped you'll receive the product within...:
2 working days if yo are in Spain
9-12 working days if you are in Europe
14-16 working days if you are in America
3 weeks if you are in Australia
All this is aproximately. We and the shipping company who we work with will do it as fast as we can. Post Office Customs Duty could always retain an item.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
If you are not happy with the article we accept returns if it is not a personallized item specially for you.
You must contact us and we will accept the return of the item. We have to receive it in a term of 14 days máximum since the item was delivered. Once we had received the article in original condition, we will refund the money excluding the shipping costs. The lamp must be in original condition.
The customer will pay the return shipping. Items lost in return shipping will not be refunded.
If, after the delivery attempt, the package has not been delivered and the buyer does not go to pick it up within the days indicated by the shipping services, when after this the package is no longer available, we will not be responsible for the product or its cost.
In the event of a "return to the sender" (LuzdePapel) we will not be able to refund the cost of the product until we have received it under the same conditions as we sent it. This process can be slow. The returns (not paid) are made by very slow routes with many stops in different countries.